Frequently Asked Questions

Yes. Strong Roots Flooring is a Kelowna-based hardwood refinishing specialist, family-owned and serving Kelowna and the Okanagan since 2006. Our Bona-certified craftsmen restore worn or dated hardwood, match new wood to existing floors, and apply custom site finishes.

The cost depends on the size and condition of your floor, the wood species, and the finish you choose. Refinishing is almost always more affordable than replacing hardwood, and a buff-and-recoat maintenance service costs less than a full sand-and-refinish. For an accurate price we provide free quotes — call 250-765-3123 or email [email protected].

If your existing hardwood is structurally sound, refinishing is usually the better choice — it is more affordable, far less wasteful, and can make old floors look new again. Replacement only makes sense when boards are badly damaged or too thin to sand. Strong Roots follows a refinish-first philosophy to save trees and reduce landfill waste.

A buff-and-recoat typically takes a single day. A full sand-and-refinish usually takes several days depending on the size of the area and the drying time of the finish or stain. We provide a clear timeline with every quote.

A full refinish sands the floor back to bare wood to remove deep scratches and dents, then applies new stain and finish. A buff-and-recoat lightly abrades the existing finish and adds a fresh top coat — ideal for floors with only surface wear, and done in one day. If you are unsure which your floor needs, we can assess it for you.

In most cases yes, though the rooms being worked on must be cleared and kept off-limits while the finish cures. We walk you through exactly what to expect for your project so you can plan around it.

Strong Roots Flooring is based in Kelowna, BC and primarily serves Kelowna and the surrounding Okanagan, including West Kelowna, Lake Country, and Peachland. We also occasionally work with clients outside the Okanagan — contact us to discuss your project.

Yes. Alongside residential floors, we handle large-scale commercial projects including retail stores, restaurants, malls, and sport courts. Contact us to discuss your commercial project.

We carry a curated selection of hardwood, carpet, tile, vinyl, laminate, and cork, chosen with quality and sustainability in mind. We also manufacture and finish custom wood products such as stair treads, vents, nosings, and transitions.

Yes. Strong Roots both supplies and installs flooring in Kelowna and throughout the Okanagan. Buying and installing through one company means a single point of accountability: the same team that helps you choose the product measures the space, prepares the subfloor, and completes the installation, including custom stair treads, nosings, vents, and transitions made in our own shop.

Yes. Flooring colour shifts a long way between showroom lighting and your own rooms, so seeing a sample against your walls, cabinets, and daylight at different times of day is the best way to be sure before you order. Visit our Kelowna showroom and take home the options you are weighing.

Most residential flooring installations take a few days once the materials are on site. The timeline depends on square footage, the type of flooring, how much old flooring has to come out, and how much subfloor preparation is needed. Hardwood and tile generally take longer than vinyl plank or laminate. We provide a schedule along with your quote so you know what to expect.

For busy households with pets and children, luxury vinyl plank and tile are the most forgiving, because both are waterproof and highly scratch resistant. If you want real wood, choose a harder species with a matte or wire-brushed finish, which hides scratches and paw marks far better than high gloss. Carpet still makes sense in bedrooms and basements where softness and warmth matter more than durability. Bring your situation into our Kelowna showroom and we will narrow it down with you.

The Okanagan swings from dry summers to cold winters, and that swing in indoor humidity makes wood move. Engineered hardwood is more dimensionally stable than solid hardwood, so it handles both the humidity change and radiant in-floor heat better. Tile is the strongest performer over in-floor heating because it conducts warmth well. Solid hardwood is generally not recommended over radiant heat. Always confirm the manufacturer approves the specific product for radiant heat, and check its temperature limits, before ordering.

Yes, and measuring and quoting are free. We measure the space and provide a written quote covering materials, installation, and any subfloor preparation, so you are comparing a real number rather than a square-foot price that grows later. Contact our Kelowna store to book a free measure.

Bring rough room measurements, a photo of the space in daylight, and a sample of anything the floor has to live with, such as a cabinet door, a paint chip, or a countertop offcut. If you have a budget range and a rough timeline in mind, say so early: it lets us show you the products that actually fit rather than the whole floor. Our Kelowna showroom has hardwood, engineered, vinyl, laminate, tile, carpet, and cork samples on display.

Sustainability is central to how we work. We prioritize refinishing existing hardwood over replacement to save trees and reduce waste, and through our partnership with Veritree we plant verified trees to give back to the planet. Our approach is Reduce, Re-finish, Replenish.

Yes. Our team includes Bona-certified craftsmen and we hold a BCCP 5-Star rating. Strong Roots has been recognized at the Okanagan Housing Awards, including a Gold award.

Our flooring store is at #109 2544 Enterprise Way, Kelowna, BC V1X 7X5. We are open Monday to Friday, 9:00 am to 5:00 pm. Call 250-765-3123 or email [email protected].